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Frequently Asked Questions

What is your return policy?

Return any unworn, unwashed or defective merchandise at one of our Canada or US store locations or by mail. Returns made within 30 days of the order shipment date will be refunded to the original form of payment. Returns made after 30 days of the order shipment date will be refunded via an emailed e-merchandise credit.

How do I return something?

Returning to a store?

Return to a store: Our US and Canadian stores will gladly accept your UrbanOutfitters.com return - visit our Store Locator to find the store nearest you! Your return must be accompanied by your packing list.

Within 30 days: The original method of payment will be refunded in full.

After 30 days or a Gift Return: A merchandise credit will be issued for the price paid.

Please note: Orders placed on UrbanOutfitters.com cannot be returned at our European store locations.

Return by mail with a prepaid (FREE!) SmartLabel:

  • Fill out the Return + Exchange Form on your packing list and pack it with your items in a securely sealed package. Don’t forget to save a copy of your order number for your records – you can find it in in the upper left-hand corner of your packing list.
  • Make sure any old labels on your package are removed or obscured and affix your pre-paid, pre-addressed shipping label.
  • That’s it! Now, just drop your package in the mailbox, give it to your postal carrier, schedule a free carrier pickup, or take it to any authorized USPS facility. There is no postage required.
  • We will email you when your return is processed.

Return by mail without a prepaid SmartLabel?

  • Fill out the Return + Exchange Form on your packing list and pack it with your items in a securely sealed package. Don’t forget to save a copy of your order number for your records – you can find it in in the upper left-hand corner of your packing list.
  • Make sure any old labels on your package are removed or obscured.
  • Address your package to:
    UrbanOutfitters.com
    Attn: Returns Department
    766 Brackbill Rd
    Gap, PA 17527
    USA
  • Use a trackable and insured shipping method to return your package, with your order number clearly printed on your shipping label. We do not accept COD returns.
  • We will email you when your return is processed.

Please note: Urban Outfitters is not responsible for any returns that are lost or stolen while in transit.

Can I change my order?

We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed.

Do you ship internationally?

Yes, we ship to over 100 countries! For a full list of the countries we ship to, please visit our International Shipping page.

What payment methods do you accept?

UrbanOutfitters.com accepts the following forms of payment: Visa, MasterCard, American Express, Discover, JCB, China Union Pay, Dinners Club, PayPal*, Urban Outfitters Gift Cards and Urban Outfitters Store Merchandise Gift Cards.

*Please note, PayPal is unavailable to customers in Turkey.

Why is my item on backorder?

Occasionally, an item for sale on UrbanOufitters.com has not yet been received at our distribution center or is so popular that it must be restocked. You may order a backordered item to reserve your favorite color and size, but it will not be shipped to you until it is in stock. The expected ship date will be listed when you add an item to your Shopping Bag. Please note: Backorder shipping dates are subject to change in rare instances. We will email you with any date changes.

What is California Proposition 65?

Some of our products such as eyewear, phone accessories, electrical cords, upholstered furniture, tableware, holiday/party décor, vinyl, wallets, handbags, luggage, tools, fire pits, planters, terrariums, clutches, totes, jewelry, clothing and accessories may be made of materials containing chemicals identified on California Proposition 65. In accordance with California Proposition 65, we issue the following warning to our California customers: These products may contain one or more chemicals known to the state of California to cause cancer and birth defects or other reproductive harm. For more information regardingProp65 andlead-related FAQs, please click here.

How May We Help You?

Check Your Order

What's up with my stuff?

Order Status

  • Check order status
  • View order history
  • Get shipping information
  • Track Packages
  • We ship almost everywhere
  • Free shipping on returns & exchanges within the continental US

Call us, we are open 24 hours a day, 7 days a week. We respond to emails within 24-48 hours!