Frequently Asked Questions

What is your return policy?
You can return or exchange any unworn, unwashed or defective merchandise by mail or at one of our US or Canada store locations. Returns made within 30 days of the order shipment date will be refunded to the original form of payment. Returns made after 30 days of the order shipment date will be refunded via an emailed e-merchandise credit. Returned gifts will be refunded via a standard gift card sent to the original order shipping address. Click here for more information on returns & exchanges.
How do I return something?
Use your prepaid (FREE!) SmartLabel?
Affix the pre-paid, pre-addressed SmartLabel from your packing list to your shipping container and ensure old shipping labels are removed or obscured. No postage is required and the pre-paid label is FREE! Fill out the return & exchange form on your packing list and place it in your securely sealed shipping container. Drop your package in a mailbox, give it to your postal carrier, or take it to any authorized USPS facility.
Returns Without a prepaid SmartLabel?
If your order arrived without a prepaid shipping label on your packing list, please use a trackable and insured shipping method to return your item via mail to the address below. Complete the Return & Exchange form on your packing list and place it in your securely sealed shipping container.

Mail your return to:

Urban Outfitters
30 Industrial Park Blvd.
Trenton, SC 29847
Attn: Returns Dept.
Returning to a store?
Our US and Canadian stores will gladly accept your Urbanoutfitters.com return! Your return must be accompanied by your packing list. Click here to find a store near you. Please note, for online returns with a PayPal payment method, our stores will issue a merchandise credit.
Do you offer Gift Cards?
Gift Cards are available in denominations of $25-$1000 and are redeemable at UrbanOutfitters.com and in our US stores. To order, click here. For more information on Gift Cards click here.
How do I track my order?
Once your order has shipped, you will receive an e-mail from us with tracking information. You can also click to check the status of your order and track your package.
Can I modify my order?
We start working on your order as soon as it is placed, so we are unable to make any changes or modifications to an order after it has been confirmed.
Do you ship internationally?
Yes, we ship to over 100 countries! For a full listing of the countries we ship to, please visit our International Help Page.
What payment methods do you accept?

UrbanOutfitters.com accepts:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • JCB
  • China Union Pay
  • Diners Club
  • PayPal
  • Urban Outfitters Gift Cards
  • Store Merchandise Gift Cards
Why is my item on backorder?
We sometimes have merchandise for sale that has not yet been received at our distribution center, or that has sold out and is being restocked. You can still order these items to reserve your favorite color or size, and we'll ship them to you as soon as supplies are replenished. The expected ship date for backordered merchandise is listed when you add an item to your bag and also during checkout.

Check Your Order

Want to see what's up with your stuff? Click below to check the status of your order — you can view your order history, get shipping info and track packages.

Order Status

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Need to Contact Us?

Call
(800) 282-2200
Open 24 hours a day, 7 days a week
Email
Service@urbanoutfitters.com
we respond within 24-48 hours!

Get It, Love It or Return It

We make it easy. UrbanOutfitters.com is open 24/7, ships almost everywhere and lets you return & exchange stuff for free!* Check out the links below to learn more.

Shipping Info Returns & Exchanges
Urban Outfitters Since 1970s

Founded in 1970, Urban Outfitters operates more than 130 stores in the United States, Canada and Europe, all offering an eclectic mix of merchandise. We stock with what we love, calling on our — and our customer's — interest in contemporary art, music and fashion. From men's & women's apparel and accessories to items for the apartment, we offer a lifestyle-specific shopping experience for the educated, urban-minded individual — both online and in our stores as well as through our catalog.