You can return or exchange any unworn, unwashed or defective merchandise by mail or at one of our US or Canada store locations. Returns made within 30 days of the order shipment date will be refunded to the original form of payment. Returns made after 30 days of the order shipment date will be refunded via an emailed e-merchandise credit. Returned gifts will be refunded via a standard gift card sent to the original order shipping address. Click here for more information on returns & exchanges.
Our US and Canadian stores will gladly accept your Urbanoutfitters.com return! Your return must be accompanied by your packing list.
Within 30 days: The original method of payment will be refunded in full
After 30 days: A merchandise credit will be issued for the price paid
Gift Return: A merchandise credit will be issued
Please visit our Store Locator to find the store nearest you.
We start working on your order as soon as it is placed, so we are unable to make any changes or modifications to an order after it has been confirmed.
Yes, we ship to over 100 countries! For a full listing of the countries to which we ship, please visit our International Shipping page.
We sometimes have merchandise for sale that has not yet been received at our distribution center, or which has sold out and is being restocked. You can still order these items to reserve your favorite color or size, and we'll ship them to you as soon as supplies are replenished. The expected ship date for backordered merchandise is listed when you add an item to your bag and also during Checkout.