Use your prepaid (FREE!) SmartLabel?
- Fill out the Return + Exchange Form on your packing list
- Place in a securely sealed package along with your item(s)
- Save a copy of your 12-digit order number (upper left-hand corner of your packing list)
- Affix the pre-paid, pre-addressed shipping label to your package
- Ensure old shipping labels are removed or obscured
- Postage is not required
- Drop your package in a mailbox, give it to your postal carrier, schedule a free carrier pickup, or take it to any authorized USPS facility
Returns Without a prepaid SmartLabel?
- Fill out your Return + Exchange Form and place it in your secure shipping container
- Ensure there are no other shipping or tracking labels attached to your package
- Use a trackable and insured shipping method; we cannot accept COD returns. Please note: Urban Outfitters is not responsible for any returns that are lost or stolen while in transit
- Include your order number on the return label
- Mail your return to:
Attn: Returns Department
766 Brackbill Rd
Gap, PA 17527
- We will email you once your return is processed
Returning to a store?
Our US and Canadian stores will gladly accept your Urbanoutfitters.com return! Your return must be accompanied by your packing list.
Within 30 days: The original method of payment will be refunded in full
After 30 days: A merchandise credit will be issued for the price paid
Gift Return: A merchandise credit will be issued
Please visit our Store Locator to find the store nearest you.